Transform high-impact change events into high-value customer experiences
17% of acquired customers switch at least one of their accounts to another institution — 64% make the switch within the first month.1
Change events bring unforeseen challenges — and risks. But successful mergers, acquisitions and digital conversions don’t just seek to hang onto customers, they seize the opportunity to delight them and build brand affinity.
We provide skilled resources, proven best practices and expert contact center support to ensure a smooth transition experience for you and your customers.
1 Deloitte Center for Banking Solutions Survey
Six Make-or-Break Ways to Deliver a Positive M&A Customer Experience
The Vericast Advantage:
Customers feel prepared for and supported throughout the transition, boosting their satisfaction with, and loyalty to, your financial institution.
Learn More About Customer Change Management
The other large misconception is that a conversion is temporary. While this may be true – in theory – the effects of a bad or mishandled conversion can last far longer than the conversion itself.